Shipping policy

At Novaskiin, we aim to process and ship your order as quickly as possible.

All orders placed before 11:59 PM (CET) are shipped the next business day.

 

Processing Time

Orders are processed within 24 hours on business days (Monday–Friday).

Once your order has been shipped, you will receive a shipping confirmation email with tracking details.

 

Delivery Time

Estimated delivery time: 5–8 business days, depending on your location and local postal service.

While we always strive for timely delivery, please note that transit times may vary due to factors beyond our control (such as customs delays or carrier issues).

 

Shipping Locations

We currently ship to most countries in Europe, including The Netherlands, UK, Belgium, Germany, France, and the United States.

 

Shipping Costs

Shipping rates are calculated at checkout and depend on your location and the weight of your order.

Occasionally, we may offer free shipping promotions, which will be clearly indicated on the website.

 

Order Tracking

Once your order is dispatched, you’ll receive an email with your tracking number and a link to follow your shipment’s progress.

 

Lost or Delayed Packages

If your package is delayed or has not arrived within the estimated timeframe, please contact us at info@Novaskiin.com with your order number. We’ll investigate the issue with our shipping partners and assist you promptly.